Privacy Policy

Last updated: September 10, 2025

This Privacy Policy describes how Sego Lily Skincare LLC ("we," "us," or "our") collects, uses, and protects your information when you use our website, purchase our skincare products, or interact with our services. Your privacy is important to us, and we are committed to protecting your personal information in accordance with applicable privacy laws.

Interpretation and Definitions

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for you to access our services or make purchases on our website.
• Affiliate means an entity that controls, is controlled by, or is under common control with a party.
• Company (referred to as "the Company," "we," "us," or "our") refers to Sego Lily Skincare LLC, located at 1801 Fly Creek Road, Pompeys Pillar, MT 59064.
• Cookies are small data files placed on your device by a website to remember information about your visit.
• Personal Data means any information that relates to an identified or identifiable individual.
• Service refers to our website, skincare products, and related services.
• Website refers to Sego Lily Skincare, accessible from https://segolilyskincare.com

Information We Collect

Personal Information

When you use our services, create an account, or make a purchase, we may collect:

• Contact information (name, email address, phone number)
• Billing and shipping addresses
• Payment information (processed securely through our payment processors)
• Account credentials and preferences
• Communication preferences and marketing consent
• Skin type information and product preferences (when voluntarily provided)
• Customer service interactions and support requests

Automatically Collected Information

We automatically collect certain information when you visit our website:

• Device and browser information
• IP address and location data
• Website usage patterns and analytics
• Referring websites and search terms
• Time and date of visits

Health and Beauty Information

As a skincare company, we may collect information about:

• Skin type and concerns (when you voluntarily provide it)
• Product preferences and allergies
• Beauty routine information
• Product reviews and feedback

How We Use Your Information

We use your personal information for the following purposes:

• Order Processing: To fulfill your orders, process payments, and arrange shipping
• Account Management: To create and manage your customer account
• Customer Service: To respond to your inquiries and provide support
• Product Recommendations: To suggest skincare products based on your preferences and skin type
• Marketing Communications: To send you promotional emails, newsletters, and product updates (with your consent)
• Website Improvement: To analyze usage patterns and improve our website and services
• Legal Compliance: To comply with applicable laws and regulations
• Fraud Prevention: To detect and prevent fraudulent transactions

Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With trusted third parties who help us operate our business (payment processors, shipping companies, email service providers)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes
• Protection of Rights: To protect our rights, property, or safety, or that of our customers

International Transfers and Regional Compliance

GDPR Compliance (European Union)

If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR):

• Right of Access: Request copies of your personal data
• Right of Rectification: Request correction of inaccurate data
• Right of Erasure: Request deletion of your personal data
• Right of Portability: Request transfer of your data to another service
• Right to Object: Object to processing of your personal data
• Right to Restrict Processing: Request restriction of processing

Our lawful basis for processing your data includes:

• Contract performance (order fulfillment)
• Legitimate interests (customer service, fraud prevention)
• Consent (marketing communications)
• Legal obligation (tax and accounting requirements)

CCPA Compliance (California)

California residents have specific rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request information about personal data collection and use
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: Opt-out of the sale of personal information (we do not sell personal information)
• Right to Non-Discrimination: Equal treatment regardless of privacy choices

International Data Transfers

Your information may be transferred to and processed in countries other than your own, including the United States. We ensure appropriate safeguards are in place for international transfers, including:

• Standard contractual clauses
• Adequacy decisions by relevant authorities
• Certification schemes and codes of conduct

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure payment processing systems
• Regular security assessments and updates
• Access controls and employee training
• Data backup and recovery procedures

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website:

• Essential Cookies: Required for website functionality and security
• Performance Cookies: Help us understand how visitors use our website
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can manage your cookie preferences through your browser settings or our cookie consent tool.

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Account Information: Until you delete your account or request deletion
• Order Information: 7 years for tax and accounting purposes
• Marketing Data: Until you withdraw consent or opt-out
• Website Analytics: Typically 24-36 months

Your Rights and Choices

Account Management

You can access, update, or delete your account information by logging into your account or contacting us directly.

Marketing Communications

You can opt-out of marketing emails by:

• Clicking the unsubscribe link in our emails
• Updating your account preferences
• Contacting us directly

Data Requests

To exercise your privacy rights or make data requests, please contact us using the information provided below. We will respond within the timeframes required by applicable law.

Children's Privacy

Our services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a prominent notice on our website

Changes become effective when posted unless otherwise specified.

Contact Information